Service Coordinator - Henderson

Home Instead Henderson Office  is seeking a highly organized and proactive Sevice Coordinator to join our team. The ideal candidate will be the primary point of contact for managing, maintaining, and optimizing schedules for or clients and care professionals. This role requires excellent communication skills to ensure smooth, efficient, and professional operations. 

OBJECTIVE:
The Service Coordinator is expected to perform a variety of duties in the coordination of scheduling service for clients. The Service Coordinator is responsible for scheduling clients and care professionals in order to provide the highest quality service to clients with an emphasis on building and maintaining strong relationships.

SERVICE COORDINATOR CHARACTERISTICS:

• Must be an excellent problem solver with a great personality who listens effectively and fits into a mission-oriented culture.
• Must be VERY organized and be Proactive vs. Reactive in approaching their work.
• Must be coachable, adaptable, low stress and comfortable with change.
• Must have the ability to work independently and seek out solutions and knowledge using corporately provided resources.
• Must be firm, fair and consistent and compassionate.
• Must have the ability to work independently, maintain the confidentiality of the information and meet deadlines
• Must have the ability to establish good working relationships with office colleagues, clients, and care professionals.
• Must be patient and congenial with great phone presence.
• Must have good computer skills and be a self-learner.
• Must have the availability to work occasional evenings and weekends when required.
• Must present a professional appearance and demeanor in the office.
• Knowledge of the senior care industry or social services is a plus.

PRIMARY RESPONSIBILITIES:

• Answer incoming calls in a friendly, professional, and knowledgeable manner.
• Monitor, mediate, and accurately log all client and care professional activity utilizing the software system.
• Follow up and communicate care professional and client issues to ensure problems are resolved.
• Recognize and capture opportunities to increase service hours to enhance and/or increase quality care.
• Field new client inquiries, enter the information into the software system, and communicate with the team to prepare for next steps.
• Maintain regular attendance at the office to execute job responsibilities.
• Demonstrate open and effective communication with the franchise owner, colleagues, care professionals, clients and their family members.
• Adhere to all company policies, procedures and business ethics codes, and ensure that they are communicated and implemented within the team.

EDUCATION/EXPERIENCE REQUIREMENTS:

• High School Diploma or the equivalent preferred
• Strong computer skills or ability to learn data entry/scheduling platform.
• Complete a criminal background check, motor vehicle record check and drug screen
• Possess a valid driver’s license and valid auto insurance 
• Strong analytical skills